Privacy policy

At The Pitara, operated by JMD Sales, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit or make a purchase from our website.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Personalisation details provided for customised products
  • Payment and transaction-related information
  • Information you provide when contacting customer support

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil your orders
  • Deliver your products
  • Process payments
  • Confirm or verify orders
  • Create personalised products according to your requirements
  • Provide customer support
  • Respond to your questions and requests
  • Manage returns, exchanges, replacements, and refunds
  • Improve our products, services, and website
  • Prevent fraudulent or unauthorised transactions

3. Personalised Product Information

If you purchase a personalised product, we may use the names, text, images, or other information you provide to create your customised product.

Please make sure that the information submitted for personalisation is accurate and that you have the necessary rights or permission to provide any images or content submitted to us.

4. Payment Information

Payments may be processed through third-party payment service providers.

The Pitara does not intend to store your complete payment card details on its own systems. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.

5. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, such as:

  • Payment service providers
  • Courier and delivery partners
  • Website and technology service providers
  • Service providers assisting with order fulfilment

We only share information where reasonably necessary to provide the requested service, process your order, or operate our business.

We do not sell your personal information as a business practice.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to help provide a better browsing experience, remember preferences, understand website usage, and support essential website functions.

Third-party services used on the website may also use cookies or similar technologies according to their respective policies.

7. Data Security

We take reasonable measures to protect the personal information provided to us against unauthorised access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, marketing, website functionality, or other business operations.

These third parties may process information according to their own privacy policies and terms.

9. Your Information

You may contact us regarding the personal information associated with your order or account, including questions about how your information is used.

We may need to verify your identity before responding to certain requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updated version will be published on this page with the revised information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the use of your personal information, please contact us:

Business Name: JMD Sales
Brand: The Pitara
Phone: 9999108737
Email: jmdsales0529@gmail.com

The Pitara
Thoughtful choices for every special moment.